32650 South Fraser Way, Unit 120, Abbotsford, British Columbia, V2T 1X9
Customers are split between praising the in-office insurance staff for being helpful and efficient, and venting about the abysmal roadside assistance. While many find the agents knowledgeable and friendly, the long wait times for tows and difficulty reaching anyone by phone are major pain points. Some users feel the roadside service is unreliable, leading to frustration when they are stranded. Overall, the office experience is often described as spot on, but the operational side of roadside support needs work.
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Visit the office in person for insurance needs rather than calling, as in-person service is consistently rated higher than phone support.
✓ What Works Well
✗ Areas to Improve
In-office agents are helpful and save money
Roadside assistance is unreliable when stranded
Phone support is frustratingly slow