BrokerLink
Financial Services · Insurance Brokerage

BrokerLink

3770 Montrose Rd, #15A, Niagara Falls, Ontario, L2H 3K3

Google Maps Updated: 14 May 2026
Authenticity Score: 75/100
About

This brokerage has a strong core of loyal clients who praise agents like Livio, Brett, and Holly for their professionalism, responsiveness, and ability to find great rates. However, there is a significant amount of negative feedback regarding recent organizational changes, poor communication, and difficulty resolving claims. It appears that the quality of service has become inconsistent for many long-term clients.

Our Review Process
20
Most Relevant
19
Newest
20
Highest
15
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 65/100
Staff Helpfulness 70/100
Pro Tip

If you are unhappy with your current agent, ask to be reassigned to one of the highly-rated brokers mentioned in reviews.

Strong individual agent performance
Organizational challenges
Pros & Cons

✓ What Works Well

  • Highly professional and responsive agents
  • Great rates for home and auto
  • Long-term client relationships

✗ Areas to Improve

  • Poor communication after acquisitions
  • Difficulty with claims processing
  • Inconsistent service quality
Frequently Asked Questions
  • How do I get a quote for my new vehicle?
  • Why was my policy switched without notice?
User Feedback

Livio is the best agent I've ever had.

The office feels disorganized lately.

Some feel their business is not valued.

Location Details
Street: 3770 Montrose Rd, #15A
Neighborhood: Niagara Falls
State: Ontario
Postcode: L2H 3K3
Country: Canada
Location
3770 Montrose Rd #15A, Niagara Falls, ON L2H 3K3, Canada
Quick Info
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