Civic Family Health Centre
13588 88 Ave, #110, Surrey, British Columbia, V3W 6Y8
This clinic is highly polarizing. Many patients praise specific doctors for their kindness, thoroughness, and genuine care. However, there is a strong undercurrent of frustration regarding administrative issues, including phone responsiveness, scheduling, and perceived rudeness from front desk staff. It is a practice that offers excellent clinical care but struggles with customer service and flexibility.
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Use the online booking system to avoid long phone wait times.
✓ What Works Well
- Caring and knowledgeable doctors
- Convenient location
- Efficient online booking
✗ Areas to Improve
- Difficult to reach by phone
- Rude and dismissive front desk staff
- Long wait times
- Why is it so hard to get an appointment?
- Are they accepting new patients?
Great doctors, poor management.
Compassionate and thorough.
Billing is a headache.
- Category Health & Medical
- City Surrey
- State British Columbia
- Postcode V3W 6Y8
- Country Canada
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