Doctors of Sullivan Heights Medical Clinic (NO WALK IN)
14340 64 Ave, Suite 106, Surrey, British Columbia, V3W 1Z1
Patients generally love the doctors here, praising their bedside manner and thoroughness. However, the front desk staff is a major pain point, with many reports of rudeness and poor communication. Wait times and appointment management are inconsistent. It is a mixed bag where the clinical care is spot on, but the admin side needs a serious overhaul.
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If you need to reach them, try calling early in the morning or visiting in person, as phone lines are often overwhelmed.
✓ What Works Well
- Knowledgeable and caring doctors
- Thorough medical assessments
- Convenient location
✗ Areas to Improve
- Rude and dismissive reception staff
- Poor phone communication
- Inconsistent appointment management
- Are you currently accepting new patients?
- Why is it so hard to reach the clinic by phone?
Doctors are great but the front desk is a nightmare
Staff needs better communication skills
Great bedside manner from the medical team
- Category Health & Medical
- City Surrey
- State British Columbia
- Postcode V3W 1Z1
- Country Canada
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