3147 Douglas St, Suite 221, Victoria, British Columbia, V8T 4W4
Perpetual Insurance Services receives highly polarized feedback. Some clients praise agents like Sam and Peggy for their professionalism and helpfulness, noting long-term satisfaction. Conversely, there are numerous complaints about rude, condescending, and unprofessional behavior, particularly from Peggy. Many customers report issues with communication, administrative errors, and a lack of empathy. The inconsistency in service quality makes this a risky choice for some, while others find it to be a reliable local option.
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✓ What Works Well
✗ Areas to Improve
Sam is consistently polite and professional.
Peggy was very unprofessional and impatient.
Staff are super helpful and friendly.