Retail & Malls · Retail Pharmacy

Shoppers Drug Mart

1011 Princess St, Kingston, Ontario, K7L 1H3

Google Maps Updated: 20 May 2026
Authenticity Score: 72/100
About

This Shoppers Drug Mart location is also polarizing. While some customers enjoy the friendly staff and convenient services, others report significant issues with pharmacy staffing, prescription delays, and poor customer service. The pharmacy's management is a frequent point of contention, with many customers feeling that the service has declined over time.

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Highest rating
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We analyze 70 public reviews for Shoppers Drug Mart using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 82/100
Crowd Management 55/100
Pro Tip

Call ahead to confirm your prescription is ready before making the trip.

Canada Post outlet
Pharmacy services
Pros & Cons

✓ What Works Well

  • Friendly front-store staff
  • Convenient services
  • Good product variety

✗ Areas to Improve

  • Understaffed pharmacy
  • Prescription delays
  • Poor customer service
Frequently Asked Questions
  • Why is my prescription not ready?
  • Can you transfer my prescription?
  • Are you open late?
User Feedback

The pharmacy is often overwhelmed.

Some staff are wonderful, but others are very rude.

Service has declined significantly.