Starr Automotive
474 Island Hwy, Victoria, British Columbia, V9B 1H5
Starr Automotive has a loyal following who appreciate the straightforward, honest service provided by the team. Many customers feel they are treated with respect and that the shop avoids unnecessary upselling. However, there are notable complaints regarding customer service, specifically regarding phone etiquette and perceived rudeness. Some customers have also raised concerns about diagnostic accuracy and accountability for repair issues.
We analyze 73 public reviews for Starr Automotive using our data models and filter out spam to highlight only authentic feedback.
If you have a specific concern, ask to speak directly with the mechanic to ensure clear communication.
✓ What Works Well
- Honest and straightforward service
- No unnecessary upselling
- Reliable for long-term maintenance
✗ Areas to Improve
- Reports of rude customer service
- Inconsistent diagnostic accuracy
- Communication issues
- Do they offer free diagnostics?
- Are they honest about repair needs?
- How do they handle customer complaints?
Trustworthy and reliable.
Rude service on the phone.
Good work but poor communication.
- Category Automobile
- Neighborhood View Royal
- City Victoria
- State British Columbia
- Postcode V9B 1H5
- Country Canada
