Urban Smiles Victoria
823 Broughton St, Victoria, British Columbia, V8W 1E5
Urban Smiles Victoria is widely praised for its modern, boutique-style office and friendly, professional staff. Many patients appreciate the trauma-informed approach and the effort made to reduce dental anxiety. However, there are significant concerns regarding billing transparency, perceived upselling, and inconsistent communication, which have led some patients to feel exploited.
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They offer massage chairs and relaxing music in the reception area, which helps create a spa-like atmosphere.
✓ What Works Well
- Modern and beautiful office
- Friendly and professional staff
- Trauma-informed approach
✗ Areas to Improve
- Billing transparency issues
- Aggressive upselling of services
- Inconsistent communication
- Do you accept my insurance?
- Why was I charged for this?
The office is beautiful, but the billing feels like a sales pitch.
They make you feel comfortable and at ease.
Great results, but the administrative experience is inconsistent.
- Category Health & Medical
- City Victoria
- State British Columbia
- Postcode V8W 1E5
- Country Canada
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