20/20 EyeCare - Carbondale
59 N 4th St, Carbondale, Colorado, 81623
Patients generally rave about the clinical care, specifically praising Dr. Phan for his thoroughness and kind demeanor. The staff is often described as friendly and helpful, making the experience smooth for many. However, a recurring pain point involves billing issues and occasional front-desk friction. While most find the service top-notch, some feel the administrative side has become less reliable recently.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always double-check your insurance coverage details with the billing department before your appointment to avoid surprise fees.
✓ What Works Well
- Thorough and kind doctors
- Friendly and helpful staff
- Efficient appointment scheduling
✗ Areas to Improve
- Inconsistent billing practices
- Occasional front-desk rudeness
- Insurance verification errors
- How do I resolve a billing discrepancy?
- Are they accepting new patients?
Dr. Phan is a total pro and very patient.
Billing department needs a serious overhaul.
Great selection of glasses and quick service.
- Category Health & Medical
- City Carbondale
- State Colorado
- Postcode 81623
- Country United States
readers daily.