1500 Commercial Way, Bakersfield, California, 93309
This agency has a very polarized reputation. While many members appreciate the convenience of the in-office DMV services and the helpfulness of specific agents like Kimberly and Erma, there is a significant number of complaints regarding poor customer service, long wait times, and difficulty resolving billing or policy issues. Many members feel that the service quality has declined, leading to frustration and a desire to switch providers. The inconsistency in service is a major point of contention.
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If you have a complex issue, try to visit in person, as phone support can be unreliable.
✓ What Works Well
✗ Areas to Improve
Kimberly was amazing
Worst customer service ever
Impossible to get a call back