Financial Services · AAA Member Services

AAA Burbank Insurance and Member Services

1111 W Alameda Ave, Burbank, California, 91506

Google Maps Updated: 14 May 2026
Authenticity Score: 75/100
About

This AAA location receives mixed reviews. Many members appreciate the convenience of DMV services and the helpfulness of specific staff members like Herbert and Eric. However, there is a significant number of complaints regarding long wait times, poor customer service, and difficulty reaching the office by phone. While some find it a great alternative to the DMV, others feel the service is inconsistent and frustrating.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 65/100
Staff Helpfulness 70/100
Pro Tip

Check in online or arrive early to minimize wait times for DMV services.

DMV Services
Insurance & Travel
Pros & Cons

✓ What Works Well

  • Convenient DMV services
  • Helpful individual staff members
  • Easy parking

✗ Areas to Improve

  • Long wait times
  • Poor phone responsiveness
  • Inconsistent customer service
Frequently Asked Questions
  • Do I need an appointment for DMV services?
  • Why is it so hard to reach someone by phone?
User Feedback

The staff is very helpful and professional.

Great service and very professional.

Highly recommended for DMV services.

Location Details
Street: 1111 W Alameda Ave
Neighborhood: Burbank
City: Burbank
State: California
Postcode: 91506
Country: United States
Location
1111 W Alameda Ave, Burbank, CA 91506
Quick Info
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