11261 Mall Pl, Richmond, Virginia, 23235
This AAA Car Care and Insurance center receives highly polarized reviews. While some customers appreciate the convenience of having insurance and car care in one place, many report significant issues with the repair shop, including poor diagnostic accuracy, high costs, and perceived dishonesty. Customer service is frequently criticized for being rude, unhelpful, or difficult to reach. While there are some positive experiences with specific staff members, the overall sentiment is one of frustration and distrust, with many recommending that customers look elsewhere for auto repairs.
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Use this location for basic maintenance or travel services, but be cautious with major auto repairs.
✓ What Works Well
✗ Areas to Improve
The repair shop is a rip-off.
Convenient, but service is hit or miss.
Staff can be very rude and dismissive.