5700 Brecksville Rd, Independence, Ohio, 44131
This AAA location receives mixed feedback, with a significant number of customers expressing frustration over poor customer service, long wait times, and unhelpful staff. Many reviewers report difficulty reaching someone by phone or getting issues resolved, leading to a loss of trust in the organization. While some customers have had positive experiences with specific agents or roadside assistance, the overall sentiment is negative, with many long-term members feeling undervalued. The lack of accountability and poor communication are recurring themes that make this location a source of frustration for many.
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If you have a complex issue, try visiting in person or escalating to a manager immediately.
✓ What Works Well
✗ Areas to Improve
Rudest and laziest staff.
AAA is the worst insurance company.
Helpful with travel planning.