Financial Services · Insurance & Member Services

AAA Kansas City Insurance and Member Services

3245 Broadway Blvd, Kansas City, Missouri, 64111

Google Maps Updated: 14 May 2026
Authenticity Score: 75/100
About

This AAA location has a very polarized reputation. While some members have had great experiences with specific staff members like Terry or David, many others are deeply frustrated with long wait times, poor customer service, and billing issues. The general sentiment is that the company has gone downhill, with many long-term members considering canceling their memberships due to the lack of support.

Our Review Process
20
Most Relevant
17
Newest
20
Highest
20
Lowest

We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 40/100
Staff Helpfulness 45/100
Pro Tip

If you need an International Driving Permit, this is a good spot, but try to go early to avoid the crowds.

High wait times
Inconsistent service quality
Pros & Cons

✓ What Works Well

  • Some staff are very kind and helpful
  • Good for passport photos and ID permits
  • Roadside assistance can be excellent when it works

✗ Areas to Improve

  • Long wait times for service
  • Poor customer service and rude staff
  • Persistent billing and cancellation issues
Frequently Asked Questions
  • Why is it so hard to get a tow?
  • How do I cancel my membership?
  • Why was I overcharged?
User Feedback

The service has really gone downhill.

Some staff are great, but others are very rude.

It's a chore to get anything done here.

Location Details
Street: 3245 Broadway Blvd
Neighborhood: Midtown
City: Kansas City
State: Missouri
Postcode: 64111
Country: United States
Location
3245 Broadway Blvd, Kansas City, MO 64111
Quick Info
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