1805 Rockford Ln, Louisville, Kentucky, 40216
This branch is another location with mixed reviews. Some members find the staff to be friendly and efficient for simple tasks like passport photos or travel planning. However, there are recurring complaints about rude staff, lost appointments, and difficulty reaching agents for insurance-related questions. The roadside assistance is generally well-regarded, but the administrative side of the business seems to be a point of contention for many. It's a decent spot for quick, in-person tasks, but be prepared for potential service delays.
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Call ahead to confirm your appointment, as some users have reported issues with lost bookings.
✓ What Works Well
✗ Areas to Improve
Great for photos, bad for insurance.
Staff can be very rude.
Roadside assistance is a lifesaver.