1500 Pleasant Valley Rd, Ste G, Manchester, Connecticut, 06042
The AAA Manchester office has a very mixed reputation. While some members appreciate the convenience of the DMV services and the helpfulness of individual staff members, there are numerous complaints about poor customer service, long wait times, and ineffective roadside assistance. Many members feel that the service quality has declined significantly, with some describing the experience as 'worthless' or 'a joke.' The transition to an appointment-only model has also caused frustration for some, leading to a feeling that the membership is no longer a good value.
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If you need DMV services, book an appointment well in advance to avoid the 'standby' fee and long waits.
✓ What Works Well
✗ Areas to Improve
AAA has gone downhill, service is a joke.
DMV services are quick, but membership is worthless.
Rude staff, communication is terrible.