200 Commerce Dr, Newark, Delaware, 19713
AAA Mid-Atlantic receives highly polarized reviews. Many clients appreciate the efficient travel services, passport photos, and defensive driving courses. However, there are numerous, severe complaints regarding roadside assistance, long wait times, and poor customer service from specific staff members. While the office services are often rated well, the roadside assistance experience is frequently described as unreliable.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use this location for office-based services like passports and driving courses, but consider a secondary option for roadside emergencies.
✓ What Works Well
✗ Areas to Improve
Great for passports, but don't count on them for a tow.
Waited 3 hours for a tow, never showed up.
The staff in the office is great, but the roadside service is a joke.