158 E Little Creek Rd, Norfolk, Virginia, 23505
This AAA location is a mixed bag. Many members appreciate the in-store services like passport photos and travel planning, praising the staff for being efficient and kind. However, the roadside assistance service is a major source of frustration, with numerous reports of long wait times, poor communication, and unreliable dispatching. While the branch office staff are often seen as a bright spot, the broader service infrastructure is clearly struggling to meet member expectations during emergencies.
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Visit the branch for travel and DMV needs, but keep a backup plan for roadside emergencies.
✓ What Works Well
✗ Areas to Improve
In-store staff are great, but don't rely on them for tows.
The phone system is a nightmare.
Travel agents are knowledgeable and helpful.