90 E Wilson Bridge Rd, Worthington, Ohio, 43085
The AAA Worthington office is facing significant criticism regarding its roadside assistance and customer service. Many members report long wait times, poor communication, and a general feeling that the service has declined over the years. While some travel agents and individual staff members receive praise for their helpfulness, the overall sentiment is one of frustration, with many members feeling that the membership is no longer worth the cost. The automated systems are frequently described as non-functional, adding to the negative experience.
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If you need roadside assistance, consider having a backup plan or using your insurance provider's service instead.
✓ What Works Well
✗ Areas to Improve
AAA has gone downhill, service is a joke.
Travel agents are great, but roadside is a nightmare.
Automated system is completely broken.