About Face Oral & Facial Surgery
12398 FM 423, Suite 200, Frisco, Texas, 75033
Patients generally have a very positive experience with Dr. James, citing her gentle bedside manner and professional expertise. Many appreciate the clear communication and the personal follow-up calls after surgery. However, there is a significant divide regarding the front office staff, specifically the office manager, with several reviewers describing him as rude and unprofessional, which has led to some very negative experiences.
Verify your insurance coverage and billing codes directly with your provider before your procedure to avoid surprises.
✓ What Works Well
- Dr. James is skilled and compassionate
- Smooth and painless surgical procedures
- Excellent post-op follow-up
✗ Areas to Improve
- Office manager is frequently described as rude
- Billing and insurance communication issues
- Some reports of unprofessional front desk behavior
- Is the office manager always this difficult?
- How do I get my billing codes for insurance?
- Does Dr. James accept my insurance?
Dr. James is a lifesaver, but the front desk needs training
Great surgical results, but the billing process is a headache
Very clean and well-decorated office
- Category Health & Medical
- City Frisco
- State Texas
- Postcode 75033
- Country United States
readers daily.