Abrams EyeCare - Carmel
1320 City Center Dr, Suite 150, Carmel, Indiana, 46032
Patients generally praise the clinical expertise of the doctors, noting thorough exams and effective treatments. However, the administrative side is a major pain point, with many reporting long wait times and rude, dismissive phone support. The transition to an automated scheduling system has left many feeling frustrated and disconnected. While the medical care is often spot on, the poor customer service is driving some long-term patients away.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have an urgent issue, try to get a direct line or email, as the main call center is often the bottleneck.
✓ What Works Well
- Knowledgeable and thorough doctors
- Quick scheduling for some
- High-quality frame selection
✗ Areas to Improve
- Rude and dismissive phone staff
- Long wait times in office
- Difficulty reaching the office for follow-ups
- Why is it so hard to reach someone by phone?
- Can I schedule appointments online?
Clinical care is excellent but admin is a mess
Staff behavior needs a serious overhaul
Great doctors, but the front desk makes you feel like a burden
- Category Health & Medical
- City Carmel
- State Indiana
- Postcode 46032
- Country United States
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