Financial Services · Insurance Agency

Academy Insurance

12735 Hawthorne Blvd, Hawthorne, California, 90250

Google Maps Updated: 14 May 2026
Authenticity Score: 70/100
About

This agency has a very polarized reputation. While some long-term clients praise the staff for their helpfulness and professionalism, a significant number of customers report poor customer service, billing issues, and difficulty reaching the office. The agency is often described as understaffed and disorganized, leading to frustration for many clients.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 55/100
Staff Helpfulness 60/100
Pro Tip

Always get confirmation of any changes or cancellations in writing.

High turnover of staff
Inconsistent service quality
Pros & Cons

✓ What Works Well

  • Some staff members are very helpful
  • Long-term loyalty from some clients

✗ Areas to Improve

  • Poor customer service and communication
  • Billing and payment issues
  • Long wait times and understaffing
Frequently Asked Questions
  • Why did my bill increase?
  • How do I cancel my policy?
User Feedback

Very slow service

Rude and unprofessional staff

Billing errors are common

Location Details
Street: 12735 Hawthorne Blvd
Neighborhood: Hawthorne
City: Hawthorne
State: California
Postcode: 90250
Country: United States
Location
12735 Hawthorne Blvd, Hawthorne, CA 90250
Quick Info
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