Academy Orthopedics LLC
3540 Duluth Park Ln NW, Suite 220, Duluth, Georgia, 30096
Academy Orthopedics is widely praised for its medical expertise, with many patients reporting successful surgeries and effective treatment plans. The doctors are often described as knowledgeable and professional. However, there is a recurring theme of frustration regarding billing and front-office customer service, with some patients feeling treated like a number rather than a person. It is a place where the medical care is strong, but the business side can feel cold.
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Always clarify billing and insurance coverage for braces or supplies before agreeing to them in the office.
✓ What Works Well
- Excellent surgical outcomes
- Knowledgeable and professional doctors
- Clean and modern facility
✗ Areas to Improve
- Aggressive billing practices
- Inconsistent front desk service
- Some reports of lack of empathy
- Why am I being asked to pay before the appointment?
- Are there alternative braces available?
Great doctors, but the billing department is a headache.
Professional care, but the front office needs to be more welcoming.
Excellent medical results, but watch out for hidden costs.
- Category Health & Medical
- City Duluth
- State Georgia
- Postcode 30096
- Country United States
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