Access Dental & Orthodontics
2633 Chatham Rd, Springfield, Illinois, 62704
Patients are deeply frustrated by severe communication breakdowns, frequent appointment cancellations, and long wait times. While some staff members are praised for kindness, the overall experience is marred by a lack of professionalism and poor management. Many feel the office is unreliable, with some patients even reporting issues with billing and treatment quality. It is a spotty experience that leaves many looking for a new dentist.
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Always confirm your appointment via direct office line rather than the call center to ensure it is actually on the books.
✓ What Works Well
- Friendly individual staff members
- Some dentists are gentle with children
- Easy to access location
✗ Areas to Improve
- Frequent appointment cancellations
- Poor communication and call center issues
- Long wait times
- Why was my appointment cancelled without notice?
- How can I get a refund for services not received?
Scheduling is a total nightmare.
Staff is nice but the system is broken.
Avoid this place if you value your time.
- Category Health & Medical
- City Springfield
- State Illinois
- Postcode 62704
- Country United States
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