ACENTA | Arkansas Center for Ear, Nose, Throat, and Allergy | Michael A. Marsh MD
7805 Phoenix Ave, Fort Smith, Arkansas, 72903
The clinic is a study in contrasts. Many patients praise Dr. Marsh for his clinical skill and ability to solve long-standing issues, while others report a complete lack of bedside manner and extreme rudeness from the front office staff. Wait times are frequently cited as a major issue, and the billing department has been described as difficult to work with. It is a place where the medical outcome is often good, but the patient experience is frequently marred by poor service.
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Focus on the clinical outcome rather than the service; bring a book for the long wait times.
✓ What Works Well
- High clinical success rates
- Effective treatment for chronic issues
- Knowledgeable medical staff
✗ Areas to Improve
- Rude and dismissive front desk staff
- Long wait times
- Poor bedside manner from the doctor
- Why is the front desk so difficult to reach?
- Do you accept my insurance?
Dr. Marsh is a great doctor, but the staff is awful.
I felt like a number, not a human being.
The medical care is worth the wait, but the service is not.
- Category Health & Medical
- City Fort Smith
- State Arkansas
- Postcode 72903
- Country United States
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