25 Prospect Ave, 2nd Floor, Hackensack, New Jersey, 07601
Patients generally praise the clinical expertise of the orthopedic surgeons, with many reporting successful surgeries and positive outcomes. The office is often described as efficient and professional. However, there are recurring complaints about administrative hurdles, such as difficulty reaching the office by phone, long wait times, and billing confusion. While the medical care is highly valued, the administrative experience can be a source of frustration for some patients.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Be persistent with follow-up calls if you haven't heard back regarding surgery or test results.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the front office is a mess.
I felt rushed and unheard during my visit.
The billing department is difficult to deal with.