300 S Pierce St, Suite 200, El Cajon, California, 92020
Acuity Eye Group in El Cajon is a mixed bag. Many patients praise the medical staff for their expertise and professionalism, but there are significant complaints about the administrative side of the practice. Long wait times, difficulty scheduling, and aggressive upselling of eyewear are common themes. Some patients feel that the practice is too large and impersonal, leading to a lack of continuity in care. It seems to be a clinic where the quality of your experience depends heavily on which provider you see.
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If you don't want to be pressured into buying glasses, be firm and let the staff know you'll be ordering your eyewear elsewhere.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office is a mess.
I felt well-cared for, but the wait was long.
Professional care, but poor customer service.