Acuity Eye Group - Fullerton
1950 Sunny Crest Dr, #3200, Fullerton, California, 92835
Acuity Eye Group in Fullerton is praised for its skilled doctors and thorough medical care. However, the administrative side is a major pain point for many patients, with frequent complaints about long wait times, rude front desk staff, and poor phone communication. The clinical care is generally seen as excellent, but the office experience can be frustrating.
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Bring a book or device; you will likely be waiting in the lobby for a while.
✓ What Works Well
- Skilled doctors
- Thorough exams
- Clean facility
✗ Areas to Improve
- Long wait times
- Rude front desk
- Poor phone communication
- Why is it so hard to reach someone by phone?
- Why are the wait times so long?
Doctors are great, but the front office is a nightmare.
Efficient care once you're in the back.
Staff needs better customer service training.
- Category Health & Medical
- City Fullerton
- State California
- Postcode 92835
- Country United States
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