Advance Auto Parts
12001 Shelbyville Rd, Ste 101, Louisville, Kentucky, 40243
This Advance Auto Parts location has a very mixed reputation. Some customers have had excellent experiences with helpful, knowledgeable staff who go above and beyond. Others have reported extremely poor service, including rude behavior and even aggressive confrontations. It seems to be a location where the quality of your experience depends entirely on which employee you encounter.
We analyze 68 public reviews for Advance Auto Parts using our data models and filter out spam to highlight only authentic feedback.
If you need help with installation, ask for a specific employee who is known to be helpful.
✓ What Works Well
- Helpful and knowledgeable staff (some)
- Good warranty support
- Convenient location
✗ Areas to Improve
- Inconsistent customer service
- Reports of rude or aggressive staff
- Inventory issues
- Can you test my battery?
- Do you install wipers?
- Is this part in stock?
Staff went above and beyond.
Had a very bad experience with a rude employee.
Great warranty support.
- Category Automobile
- Neighborhood Middletown
- City Louisville
- State Kentucky
- Postcode 40243
- Country United States
