385 Morris Ave, STE 100, Springfield, New Jersey, 07081
Advanced Care Oncology & Hematology Associates receives strong praise for its compassionate and thorough medical care. Patients feel well-supported by the doctors and nursing staff. However, there are recurring complaints about administrative issues, including scheduling errors, difficulty reaching the office by phone, and billing frustrations. The clinical care is highly valued, but the administrative experience can be a significant source of stress.
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If you have billing or scheduling issues, try to escalate to a supervisor early, as the front-line staff may be overwhelmed.
✓ What Works Well
✗ Areas to Improve
The medical team saved my life.
The administrative staff is very difficult to deal with.
I feel very well cared for.