Advanced Dental Care of Austin
6500 McNeil Dr, Bldg 1, Austin, Texas, 78729
Patients generally love the clinical staff, especially the hygienists like Teresa and Annie. The dentists are described as skilled and kind. However, there is a recurring theme of frustration with the administrative and billing staff, who are often described as rude or incompetent regarding insurance.
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Always insist on an insurance claim submission before paying any 'estimated' balances at the front desk.
✓ What Works Well
- Excellent and kind hygienists
- Skilled and professional dentists
- Welcoming atmosphere
✗ Areas to Improve
- Billing and insurance errors
- Rude administrative staff
- Inconsistent communication
- Why am I being charged for a covered service?
- Can I speak to the dentist directly?
The clinical team is top-notch, but the front office is a disaster.
They pressure you to pay upfront without verifying insurance.
I love my hygienist, but I dread dealing with the front desk.
- Category Health & Medical
- City Austin
- State Texas
- Postcode 78729
- Country United States
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