Advanced Dental Care & Orthodontics Columbia and Freeburg IL
321 Marketplace Dr, Freeburg, Illinois, 62243
Patients generally praise Dr. Cisneros for his gentle touch and clear explanations, often noting that the office helps them overcome dental anxiety. However, there is a recurring pattern of frustration regarding insurance billing and administrative communication. Some users feel the office is pushy with cosmetic upsells. Overall, the clinical care is rated highly, but the front-office experience is hit or miss.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify insurance coverage directly with your provider before the appointment, as the office staff may provide conflicting information.
✓ What Works Well
- Gentle and knowledgeable dentist
- Clean and modern office
- Friendly clinical staff
✗ Areas to Improve
- Confusing insurance billing
- Aggressive sales tactics
- Poor administrative communication
- Do you accept state insurance?
- Why was I billed for extra services?
Great clinical work but the front desk needs a serious overhaul.
Dr. Cisneros is a rockstar, but the billing department is a headache.
They make you feel like family until the bill arrives.
- Category Health & Medical
- City Freeburg
- State Illinois
- Postcode 62243
- Country United States
readers daily.