321 Marketplace Dr, Freeburg, Illinois, 62243
Patients generally praise Dr. Cisneros for his gentle touch and clear explanations, often noting that the office helps them overcome dental anxiety. However, there is a recurring pattern of frustration regarding insurance billing and administrative communication. Some users feel the office is pushy with cosmetic upsells. Overall, the clinical care is rated highly, but the front-office experience is hit or miss.
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Always verify insurance coverage directly with your provider before the appointment, as the office staff may provide conflicting information.
✓ What Works Well
✗ Areas to Improve
Great clinical work but the front desk needs a serious overhaul.
Dr. Cisneros is a rockstar, but the billing department is a headache.
They make you feel like family until the bill arrives.