Advanced Digestive Medical Center
1360 Bailey Dr, Hanford, California, 93230
Patients appreciate the medical expertise of Dr. Au, noting his thoroughness and ability to explain complex issues. The primary pain point is the administrative side, with frequent reports of long wait times and rude scheduling staff. While the clinical outcomes are highly rated, the office management often leaves patients feeling frustrated.
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Bring a book and plenty of patience; the clinical care is worth the wait, but the office flow is notoriously slow.
✓ What Works Well
- Dr. Au is knowledgeable and takes time to explain
- Clean and well-equipped surgery center
- Effective treatment plans
✗ Areas to Improve
- Excessive wait times for appointments
- Unprofessional and rude front desk staff
- Difficulty reaching the office by phone
- Why is the wait time so long?
- How do I get a hold of someone to schedule?
The doctor is a gem, but the office staff is a mess.
Expect to wait hours even with an appointment.
Great care once you finally get in the room.
- Category Health & Medical
- City Hanford
- State California
- Postcode 93230
- Country United States
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