Advanced Psychiatry Associates
1501 W Cameron Ave, Suite 300-129, West Covina, California, 91790
This practice receives mixed reviews. While many patients find their individual providers to be caring and helpful, the administrative and billing departments are a major source of frustration. Frequent complaints include poor communication, billing errors, and difficulty reaching staff. It is a practice where the clinical care is often overshadowed by administrative hurdles.
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Keep detailed records of all payments and communications, as billing disputes are common.
✓ What Works Well
- Caring and attentive individual providers
- Convenient telemedicine options
- Responsive to urgent medication needs
✗ Areas to Improve
- Incompetent and rude administrative staff
- Frequent billing errors and collection threats
- Difficulty reaching the office by phone
- Why am I being billed for a balance I already paid?
- How can I reach my provider directly?
The doctors are great, but the office staff is a nightmare.
Billing department is aggressive and disorganized.
Good clinical care, but the administrative side is a major stressor.
- Category Health & Medical
- City West Covina
- State California
- Postcode 91790
- Country United States
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