Advanced Spine and Pain
96 Kimballs Ln, Ste 408, Draper, Utah, 84020
Patients generally praise the clinical outcomes and the bedside manner of the providers, often highlighting significant pain relief. However, a recurring frustration exists regarding administrative hurdles, specifically difficulty reaching the office by phone and inconsistent insurance authorization processes. While many feel the care is top-notch, others report feeling like a number when administrative issues arise. Overall, the medical expertise is highly regarded, but the front-office experience is a mixed bag.
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Always verify your own insurance pre-authorization status before your procedure date.
✓ What Works Well
- Effective pain relief treatments
- Knowledgeable and caring physicians
- Professional and respectful clinical staff
✗ Areas to Improve
- Poor phone responsiveness
- Inconsistent insurance pre-authorization
- Frustrating scheduling process
- Why is it so hard to get someone on the phone?
- Are these procedures covered by insurance?
Clinical outcomes are spot on.
Administrative follow-up needs work.
Great bedside manner from the doctors.
- Category Health & Medical
- City Draper
- State Utah
- Postcode 84020
- Country United States
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