Advanced Vascular Surgery
1815 Henson Ave, Kalamazoo, Michigan, 49048
Patients consistently report high satisfaction with the medical expertise and bedside manner of the surgeons, particularly Dr. Rummel and Dr. Johnston. The clinical staff is described as thorough, professional, and caring. However, there are recurring complaints regarding administrative issues, including scheduling errors, long wait times, and poor communication from the front office staff, which can detract from the otherwise excellent medical care.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask if they have satellite locations near you to save on travel time for routine follow-ups.
✓ What Works Well
- Highly knowledgeable and skilled surgeons
- Excellent bedside manner and patient communication
- Thorough diagnostic and treatment planning
✗ Areas to Improve
- Administrative scheduling and billing errors
- Long wait times for appointments
- Occasional lack of front desk empathy
- Do you have satellite offices for follow-ups?
- How quickly can I get an ultrasound?
Dr. Rummel saved my leg, he's the best.
Clinical care is great, but the front office is a mess.
Very thorough and explained everything well.
- Category Health & Medical
- City Kalamazoo
- State Michigan
- Postcode 49048
- Country United States
readers daily.