AdventHealth Medical Group Orthopedics at Castle Rock
2360 Meadows Blvd, Suite 200, Castle Rock, Colorado, 80109
This orthopedic practice receives high praise for its clinical expertise, with many patients reporting successful surgeries and effective treatment plans. Providers like Dr. Stockwell, Dr. Nakamura, and Dr. Sanchez are frequently commended for their professionalism and bedside manner. However, the practice is plagued by significant administrative issues, including poor phone responsiveness, scheduling errors, and billing transparency concerns. The clinical care is top-notch, but the administrative experience is a major pain point.
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If you have a complex surgery scheduled, stay on top of your own scheduling and follow-up; don't rely solely on the office to reach out.
✓ What Works Well
- Highly skilled and professional surgeons
- Effective treatment and surgical outcomes
- Welcoming and efficient clinical staff
✗ Areas to Improve
- Major administrative and scheduling issues
- Poor phone responsiveness and follow-up
- Billing and insurance transparency concerns
- Why was my appointment rescheduled?
- How do I resolve a billing error?
- Are you accepting new patients?
Great doctors, but the office is a mess
Felt heard and respected by my provider
Billing department is very difficult
- Category Health & Medical
- City Castle Rock
- State Colorado
- Postcode 80109
- Country United States
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