AdventHealth Medical Group Primary Care at Highlands Ranch
9137 Ridgeline Blvd, Suite 100, Highlands Ranch, Colorado, 80129
The experience at this practice is highly variable. While many patients love Dr. Drexelius and Dr. Bensing for their thoroughness and compassion, there is a significant amount of frustration regarding the administrative side of the practice. Long wait times, difficulty reaching the office by phone, and billing issues are common complaints. It seems to be a practice where the clinical care is excellent, but the administrative support is lacking.
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✓ What Works Well
- Some highly dedicated and thorough doctors
- Clean and modern facility
- Easy online appointment scheduling
✗ Areas to Improve
- Frequent billing and coding issues
- Difficult to reach staff by phone
- Inconsistent follow-up on medication refills
- Why am I being billed for this visit?
- How can I get a faster response for a prescription refill?
Dr. Drex is a gem, but the front office is a mess.
Great bang for the buck if you can avoid the billing headaches.
The clinical care is top-tier, but the admin side needs work.
- Category Health & Medical
- City Highlands Ranch
- State Colorado
- Postcode 80129
- Country United States
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