2285 Sequoia Dr, Aurora, Illinois, 60506
This outpatient center has a very polarized reputation. Many patients praise individual doctors for their care and kindness. However, there is a massive volume of complaints regarding the phone system, administrative incompetence, billing errors, and rude front-desk staff. The disconnect between the quality of clinical care and the administrative experience is a major pain point.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the online patient portal for communication rather than calling, as the phone system is frequently reported as ineffective.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff is awful.
Impossible to get through on the phone.
Billing is a nightmare.