Aesthetic and Wellness Dental Center (formerly Gerlach Family Dentistry)
11900 Shelbyville Rd, Louisville, Kentucky, 40243
Aesthetic & Wellness Dental Center is generally praised for its professional and kind care, particularly under Dr. Wofford. Patients appreciate the thoroughness and the effort made to ensure comfort. However, there are significant complaints about administrative issues, including insurance confusion, poor communication, and rude office staff, especially following the change in ownership.
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Verify network status with your insurance provider before your visit, regardless of what the office staff says.
✓ What Works Well
- Professional and kind clinical care
- Thorough and efficient exams
- Welcoming atmosphere
✗ Areas to Improve
- Significant administrative issues
- Insurance network confusion
- Rude or unhelpful office staff
- Are they in-network with my insurance?
- Why was I charged for a service I thought was covered?
Great clinical care
Administrative issues are frustrating
Staff is hit or miss
- Category Health & Medical
- City Louisville
- State Kentucky
- Postcode 40243
- Country United States
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