480 Pompton Ave, Suite 6, Cedar Grove, New Jersey, 07009
Patients generally appreciate the speed and efficiency of the medical staff, often noting that the providers are thorough and kind. However, there is a recurring frustration regarding administrative tasks, specifically billing errors and difficulty obtaining receipts or records. While many find the care spot on for minor emergencies, some feel the front desk staff can be dismissive or unprofessional. Overall, it is a convenient option for quick care, but the back-office processes need a serious tune-up.
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Always request a printed receipt before leaving the building to avoid future billing headaches.
✓ What Works Well
✗ Areas to Improve
Medical staff is great, but the billing department is a mess.
Wait times are usually short, which is a huge plus.
Front desk staff needs better training on customer service.