AFC Urgent Care Cedar Grove
480 Pompton Ave, Suite 6, Cedar Grove, New Jersey, 07009
Patients generally appreciate the speed and efficiency of the medical staff, often noting that the providers are thorough and kind. However, there is a recurring frustration regarding administrative tasks, specifically billing errors and difficulty obtaining receipts or records. While many find the care spot on for minor emergencies, some feel the front desk staff can be dismissive or unprofessional. Overall, it is a convenient option for quick care, but the back-office processes need a serious tune-up.
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Always request a printed receipt before leaving the building to avoid future billing headaches.
✓ What Works Well
- Fast and efficient service
- Kind and knowledgeable medical providers
- Convenient location and hours
✗ Areas to Improve
- Billing and insurance processing issues
- Unprofessional front desk interactions
- Difficulty obtaining medical records
- Are they equipped for complex pediatric cases?
- How do I get an electronic receipt for my visit?
Medical staff is great, but the billing department is a mess.
Wait times are usually short, which is a huge plus.
Front desk staff needs better training on customer service.
- Category Health & Medical
- City Cedar Grove
- State New Jersey
- Postcode 07009
- Country United States
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