Alan Optical
400 W Dundee Rd, Suite 14-15, Buffalo Grove, Illinois, 60089
Patients have a long history of trust with this practice, often citing decades of loyalty. The doctors are consistently described as thorough and kind. However, recent reviews highlight a significant decline in front-desk professionalism and billing transparency, which has soured the experience for some long-time clients.
We analyze 66 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Clarify all pricing and insurance coverage before your exam to avoid surprises.
✓ What Works Well
- Thorough, knowledgeable doctors
- Long-standing family trust
- Great selection of eyewear
✗ Areas to Improve
- Rude front desk staff
- Billing and pricing confusion
- Refusal to provide PD measurements
- Why won't you give me my PD measurement?
- Is this billing charge accurate?
Doctors are great, but the front office is a nightmare.
Been coming here for 20 years, always top-notch.
Prices are unclear and they overcharge.
- Category Health & Medical
- City Buffalo Grove
- State Illinois
- Postcode 60089
- Country United States
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