Health & Medical · Neurology

Alcovy Neurology, PC; Juan C Lacayo, MD

3525 Hwy 81, Loganville, Georgia, 30052

Google Maps Updated: 13 May 2026
Authenticity Score: 75/100
About

Dr. Lacayo and his team are highly regarded for their clinical expertise and compassionate care. However, the practice is plagued by significant administrative issues, including poor phone communication, scheduling errors, and rude front-desk staff. It is a practice where the medical care is excellent, but the administrative experience is often frustrating.

Our Review Process
20
Most Relevant
12
Newest
20
Highest
18
Lowest

We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 92/100
Admin Efficiency 30/100
Pro Tip

Use the patient portal for communication; phone lines are notoriously difficult.

Expert neurological care
High administrative friction
Pros & Cons

✓ What Works Well

  • Excellent clinical care
  • Compassionate doctors
  • Thorough explanations

✗ Areas to Improve

  • Poor phone communication
  • Scheduling errors
  • Rude front-desk staff
Frequently Asked Questions
  • Why can't I reach anyone?
  • Why was my appointment canceled?
User Feedback

Doctors are great

Admin is a nightmare

Mixed experience

Location Details
Street: 3525 Hwy 81
Neighborhood: Loganville
City: Loganville
State: Georgia
Postcode: 30052
Country: United States
Location
3525 Hwy 81, Loganville, GA 30052
Quick Info
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