Alicia Lopez, MD
4601 Carothers Pkwy, STE 225, Franklin, Tennessee, 37067
Dr. Alicia Lopez is highly praised for her compassionate, attentive, and thorough care. Patients appreciate that she listens without interruption and makes them feel comfortable. While the medical care is top-tier, there are recurring complaints about the phone system and front office staff, which some patients find frustrating and lacking in empathy.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble with the phone system, try using the patient portal for non-urgent requests.
✓ What Works Well
- Compassionate and attentive doctor
- Thorough medical evaluations
- Easy to talk to
✗ Areas to Improve
- Difficult phone system
- Front office staff can be dismissive
- Billing transparency issues
- Is she accepting new patients?
- How do I reach the office without waiting on hold?
Dr. Lopez is a rare gem.
The front office needs empathy training.
She truly listens to my concerns.
- Category Health & Medical
- City Franklin
- State Tennessee
- Postcode 37067
- Country United States
readers daily.