Alii Health Center
78-6831 Ali‘i Dr, # 422, Kailua-Kona, Hawaii, 96740
This center is a major point of contention for the local community. While some patients praise specific doctors for life-saving care, the administrative side is described as a nightmare. Patients frequently report impossible wait times on the phone, cancelled appointments without notice, and a general lack of compassion from the front desk.
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If you have an urgent need, don't rely on the phone; showing up in person is often the only way to get a response.
✓ What Works Well
- Some highly skilled and compassionate doctors
- Good surgical center staff
- Comprehensive services in one location
✗ Areas to Improve
- Impossible to reach by phone
- Poor communication regarding appointments
- Rude and dismissive front desk staff
- Why can't I reach anyone on the phone?
- Why was my appointment cancelled without notice?
- How do I get my prescriptions refilled?
The doctors are great, but the office management is failing.
It feels like a ghetto clinic in terms of service.
If you can find another provider, do it.
- Category Health & Medical
- City Kailua-Kona
- State Hawaii
- Postcode 96740
- Country United States
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