6B Liberty, Aliso Viejo, California, 92656
Patients generally praise the clinical skill and warm demeanor of the dentists, often highlighting a conservative approach to treatment. However, recent feedback points to significant friction regarding the office manager's communication style and billing transparency. While many long-term patients feel like family, some newer visitors report feeling blindsided by costs. Overall, the clinical care is spot on, but the administrative side is causing some headaches.
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Ask for a written treatment plan with itemized costs before sitting in the chair to avoid surprise billing.
✓ What Works Well
✗ Areas to Improve
Clinical work is top-tier and gentle.
Front office staff needs a serious attitude check.
Billing practices feel deceptive lately.