All About Eyes - Peru
5255 IL-251, Peru, Illinois, 61354
Patients generally love the clinical care provided by Dr. Neumann, often describing her as thorough and patient. However, the front-end retail experience is a mixed bag. While some find the staff helpful, others report significant frustration with frame repairs, long wait times for glasses, and poor communication regarding insurance or order status. It seems like a solid spot for an exam, but the retail side needs a bit more polish.
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Ask for the Assistant Manager if you need help picking frames; they seem to have the best eye for style.
✓ What Works Well
- Dr. Neumann is highly knowledgeable and patient
- Thorough eye exams
- Friendly and helpful clinical staff
✗ Areas to Improve
- Long wait times for glasses/contacts
- Inconsistent customer service at the front desk
- Issues with frame repairs and insurance communication
- Why is my order taking so long?
- Do you accept my insurance?
- Can I get a copy of my prescription?
Great clinical care but the retail side is hit or miss.
Staff can be pushy with sales.
Communication regarding order status is lacking.
- Category Health & Medical
- City Peru
- State Illinois
- Postcode 61354
- Country United States
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