All Eye Care Doctors
1815 Massachusetts Ave, Cambridge, Massachusetts, 02140
This practice is highly polarizing. Many patients love the doctors and the selection of eyewear, praising the thorough exams and helpful staff. However, there is a significant volume of complaints regarding aggressive upselling, hidden fees, long wait times, and poor administrative communication. It seems to be a place where you can get great care if you are careful about the costs and processes.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Be very clear about what your insurance covers and ask for a breakdown of all costs before agreeing to any additional tests or products.
✓ What Works Well
- Thorough and professional eye exams
- Beautiful selection of eyewear
- Helpful and knowledgeable opticians
✗ Areas to Improve
- Aggressive upselling of products
- Hidden fees and billing issues
- Long wait times and poor communication
- Are there hidden fees for exams?
- How do I get my prescription?
- Is the staff pushy about sales?
Great care, but watch out for the upselling.
The staff is friendly, but the billing is a headache.
I love my new glasses, but the process was frustrating.
- Category Health & Medical
- City Cambridge
- State Massachusetts
- Postcode 02140
- Country United States
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