2120 19th St, Bakersfield, California, 93301
This surgery center is a polarizing place. Parents are deeply grateful for the care their children receive under anesthesia, often describing the staff as compassionate and professional. However, there are frequent and severe complaints about extremely long wait times, rude front-office staff, and poor communication regarding scheduling and billing. It's a place where the clinical care is highly valued, but the administrative experience is often a source of significant stress.
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Pack snacks, drinks, and entertainment for yourself—you will likely be there for several hours.
✓ What Works Well
✗ Areas to Improve
The clinical team is a lifesaver.
The front desk needs a major attitude adjustment.
Be prepared to wait for hours.