304 Tortuga Ln, Surf City, North Carolina, 28445
This hospital has a polarized reputation. Many long-term clients praise the compassionate care and expertise of Dr. Wicks and her team, often citing life-saving interventions. However, there is a significant volume of negative feedback regarding administrative issues, including rude front-desk staff, billing transparency, and difficulty getting emergency appointments. It is a place where the medical care is often excellent, but the customer service experience can be highly inconsistent.
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Ask for a written estimate before any procedure to avoid billing surprises.
✓ What Works Well
✗ Areas to Improve
The vets are great, but the front office is a nightmare.
They saved my pet's life.
Too expensive and not enough transparency.